Questions & Answers

Don't find the question or answer you are looking for here?

Please don’t hesitate to contact us, …we are glad to be of service. 🙂

If you think of a question that we have not addressed and may be of interest to others, please let us know. We are always open to suggestions.

How to Sign In, or Register for Courses & use the Promo-Coupon

Do  you have questions or need help with the Sign up, registering for courses or how to apply the code of the Promo Coupon?
Please CLICK HERE for further detailed  information and explanations.

How to Access Your Academy Courses

After you have paid for the course you have immediate access to the course itself. You can go directly to the course itself and start the lessons. Please note: some courses will not have a “specific” start or completion date, so you can work at your own pace. In this case the course starts as soon as you sign in and watch a video  or start your first lesson. If there is a specific start or completion date, you will be notified by the facilitator of the course when you register for the course. For step by step instructions on how to access your Academy Courses please click here

What to do if you forgot your password

  • Visit the website
  • Go to the “SIGN IN” tab, on teh top right corner of the webpage;
  • Click on the little white circle that is beside “Sign In”

 

 

 

 

 

 

 

  • Enter your email address
  • Click on “Reset Password

 

 

 

 

 

  • Go to your Email and check for your confirmation email.

*IF you do not receive an email from us within a few minutes in your inbox, please check in your Junk/Spam box of your email program.

  • Open the email and click on the link provided OR you can copy and paste the link into your browser.
  • RESET your password

What to do when locked out of your account?

  • If you exceed the allowed number of login attempts, you will be temporarily locked out of your account for 60 minutes.
  • Please wait one hour and try again if you believe that you know the correct password
  • If you are still experiencing issues login in, please read the “How to reset my password – What to do if you forgot your password ” Support.

How to change your password

  • Visit the website
  • Sign In” and click on “My Profile

 

 

 

  • Click on “My Settings

 

 

 

 

 

 

 

 

 

 

 

  • Enter your NEW password in the “New Password” and “Confirm Password” box
  • Type your OLD password into the “Current Password” box
  • Make sure to click on the “Save Changes” box

 

 

 

 

 

 

 

 

How to pay via E-Interac Transfer

Please follow the below procedure in order to pay via e-Interac transfer.

Complete your order and choose “Email money transfer” as payment method.
Log in your online bank account and create a transfer the same way as if you were doing it to someone else.

Things you will need to fill in:

Email address: Send your e-Transfer to: info@tyhsonbanighen.ca
Security Question: Your Order Number
Security Answer: You will find the answer in the “order receipt email” we send right after your purchase. Please use the exact same as provided there.
(Copy and paste might be a very safe option to do that 😉

The status of your order will change to “Payment Accepted” as soon as your payment is collected and your order will be processed in the following 48 hrs

How to complete an Interac e-Transfer

Originally called an Email Money Transfer, Interac e-Transfers allow for instant transfer of funds between Canadian banks

The general process for completing an e-Transfer is as follows:

Login to Your Bank

Visit your bank’s website and login to your online banking as normal. Look for an option that could be named any one of the following:

– Interac e-Transfer
– Transfers
– Email Money Transfer
When you have found it, fill out their form to send your e-Transfer to us. For first time setup, You may need to ‘add a payee’ or something similar to add us to your list of recipients.

Things you will need to fill in:

Email address: Send your e-Transfer to:    info@tyhsonbanighen.ca
Security Question: Your Order Number

Security Answer:
You will find the answer in the “order receipt email” we send right after your purchase. Please use the exact same as provided there.
(Copy and paste might be a very safe option to do that 😉

For more specific instructions showing you how to send an e-Transfer, choose your bank from the list below.

Wait

Unfortunately the transfers are not instant. After we receive your bank’s notification by email we can deposit the funds into our bank account. You will receive an email from your bank as well with confirmation that we deposited your money.

Problems viewing the Videos?

Problems Video not showing?
Please Note: Issues with watching certain videos in the Academy could occur if you use the latest update of Firefox. Unfortunately Firefox is not supporting a certain fast loading file format which we used for some of our videos anymore. We are working for a convenient solution for you. In the meantime if you have problems playing certain videos please use a different browser like Internet Explorer or Google Chrome. We are sorry about the inconvenience.

We used HTML5 compliant videos which should work in general on all browsers. There might not work on old browsers. Please update your browser and check your settings. For some IE browsers we found that the installation of the following extension works. Check it out for yourself. WebM for Internet Explorer is free software that enables support for playing WebM videos in Microsoft Internet Explorer, beginning with IE9 on Windows Vista. They should also work on newer versions of IE and Windows. Click here

Problems with Video speed?

In relation to the length of the video, all our videos are relatively small in file sizes, but still of a high quality and in general are all loading quite fast and should run without any interruptions. In general any interruption in the video streaming can be caused by 2 main factors:

  1. The actually speed of your internet connection. (The speed also can be influenced by the other factors, see below)
  2. Issues related to your computer itself.

Here are a few suggestions of what to check for:

  • Check the speed of your  internet connection. (Speedtest.net) Download Speed should be at least over 2.5Mbps
  • Check if you browser has newest version and  update browser if necessary, watch for error messages if they come up and follow instructions, to solve the issue.
  • Check if “Java script” in your browser IS ENABLED and has newest version.
  • Are you downloading or accessing the internet simultaneously for multiple applications, or trying to open multiple videos at the same time?
    Try to only use the internet for watching the video (no other downloads or streaming video
  • Your RAM on your computer might be relatively small or overloaded, or your CPU speed is eventually rather small or not that fast through the use of other application.
    Suggestions close other programs which intensely use up your RAM and/or your CPU performance or try to reboot your system.
  • Here another option: Click on the Video to start, than pause and wait for a few minutes, to give it time to load in the background, click play again.
  • Check for other computer related issues i.e. defective or not enough Ram, very slow processor maybe based to very old computer can be a potential factor, etc.
  • If you are not able to check out some or all of this suggestions we made yourself, please seek advice from a professional.

Problems viewing or downloading PDF files?

If you have problems viewing or downloading PDF files this is most likely related to one of the following things:

  • Check if  you have an Adobe Acrobat Reader® installed
  • Check if you are running the newest version of Adobe Acrobat Reader®.

You can download here the newest FREE version of Adobe Acrobat Reader®.

Depending on the browser you are using will eventually provided with the option to open or safe the file. Chose accordingly of what you would like to do. If you are not presented with the option to safe the PDF file you can safe the PDF  after you have opened it in the Adobe Acrobat Reader® itself.